Usability

Usability is the key to effective customer interaction, improved internal collaboration and overall site acceptance. Metia Software uses a number of techniques, tools and practices to ensure high levels of user experience are achieved.

Metia Software is able to help you improve a number of critical usability factors. The benefits of this work can include:

• Improved user experience
• Increased conversion rates
• Increased customer satisfaction
• Decreased training time
• Decreased total cost of ownership

Additionally, in the process of optimizing site design and navigation we will also apply:

• Web standards and best practices for user interface design
• Usability testing tools to evaluate how pilot audiences interact and navigate the site

Based upon these tests we will make recommendations regarding the optimization of the site design, navigation and information architecture. Additionally, these recommendations may also affect the development specification of the site in order to realize technical benefits such as reduced maintenance overhead or to streamline backend processes.

In order to ensure usability of solutions in diverse languages and cultures, Metia Software has conducted these tests on a global basis for many international organizations. We have also successfully applied solutions across multiple geographies and consequently are familiar with the issues of localisation and deployment.